KristenWang
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- Lofty — AI-Native PM — Diagnosed why a churn model underperformed, defined the ranking logic for an LLM copilot used by 17 customer success managers, and owned an onboarding copilot from PRD through enterprise rollout.
- Duolingo Communities — From 12 user pain points to the 2 worth building: an AI-powered peer community that moves learners from gamified lessons to real conversations, scoped with RICE and MoSCoW from 18 interviews.
- Idea Oracle — Launched an AI agent for non-technical founders from concept to live deployment, aligning five people across engineering, design, and evaluation. Architected the retrieval-and-critique loop behind a 7-stage validation, plus an eval layer that flags ungrounded output.
- Bike E-Commerce — Designing for riders from pro athletes to casual commuters: personalized recommendations, smarter filtering, and lower decision fatigue for a bike storefront.
- Grubhub UX Research — How do students choose where to eat, and what would make them write a review? A survey, interviews, and a four-platform heuristic analysis of WashU’s on-campus ordering experience.
- World Around U — A real-time, geolocation-based event discovery and story-sharing app for college students, built as a React Native group project where I worked across research, design, and front-end code.
- Jessica.ai — Led a four-person team to first prize and a $5K award, shipping a real-time voice AI companion in 24 hours.
- Tencent Cloud — Fraud Platform — Found where enterprise analysts stalled by reading event logs, then shipped in-product guidance at those points and redesigned the core workflow and information architecture.
- Mindful Moments — A student-focused mindfulness app that pairs personalization with schedule syncing, reminders, and goal-based planning to make habit-building easy and realistic.
- World Wide Technology — Rebuilt a hardware-connected app’s login and device-setup flow after analytics showed where users dropped, and wrote a Python bot that replaced a 3–4 hour data refresh with a one-minute run.