About

Hi, I’m Kristen (Ziqi) — a product-minded generalist.

I have hands-on experience across product management, UX, and full-stack development. I’ve led products from early discovery to delivery, working closely with engineers and designers to turn ambiguous problems into clear, user-centered decisions. I care about building products that scale thoughtfully and deliver real impact.

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My story

I enjoy understanding how products, systems, and organizations actually work beneath the surface, from incentives and constraints to the human behaviors they shape.

I’m especially interested in how technology decisions translate into real-world outcomes at scale.

Outside of work, I enjoy
Exploring innovation and entrepreneurship: how ideas move from concept to market
Connecting product decisions to business models, incentives, and long-term strategy
Exploring how emerging technologies (AI, platforms, infrastructure) reshape workflows and industries
Reflecting on purpose, meaning, and impact beyond metrics and growth

90%+at-risk account detection, up from ~70%, at Lofty

$392Kannual revenue at risk sized to fund a retention product

1stplace, AI Valley Hackathon: a voice AI companion in 24 hours

3.98GPA in CMU’s M.S. in Software Management

Experience

Jun – Aug 2026
Phoenix, AZ

AI-Native Product Manager Intern

Lofty

Raised at-risk account detection from ~70% to 90%+ before launch by investigating why the churn model underperformed, sourcing missing support-ticket and CRM signals with engineering, and validating the fix against real cancellation outcomes.
Cleared the ~40% of daily work lost to backlog for 17 customer success managers by defining the ranking logic for an LLM copilot that scores 3,500 accounts nightly across 6 systems into one prioritized worklist.
Secured funding for a retention product by sizing ~$392K in annual revenue at risk, reconciling 136 cancellation records against billing data and writing the readout that gave leadership its first quantified view of the loss.
Cut per-client handling time 65% (~6.6 hrs/week) by owning an onboarding copilot from PRD through enterprise rollout, writing the specs engineering built against and building the enterprise expansion across database, API, and front end.

May – Aug 2024
May – Aug 2025
St. Louis, MO

App & Web Developer Intern

World Wide Technology

Lifted activation 20% and lowered early drop-off 17% in an A/B test by rebuilding a hardware-connected app’s login and device-setup flow in React Native, including Google Sign-In, after behavioral analytics showed where users abandoned it.
Reduced a 3–4 hour data refresh to ~1 minute by writing a Python bot for a QSR digital-readiness assessment, replacing subjective scoring with an AI-assisted framework that informed 3 enterprise transformation roadmaps.

Jul – Sep 2023
Shanghai, China

UX Researcher & Designer Intern

DXC Technology (Luxoft)

Designed a gamified low-carbon travel system (island upgrades, badges, a companion avatar) for a BMW sustainability initiative that the client adopted, shortening delivery time 2 weeks through journey maps and prototypes.

May – Jul 2023
Shanghai, China

Product Manager Intern

Tencent Cloud

Increased first-attempt task success 14% on a B2B telecom fraud detection platform by analyzing event logs to find where enterprise analysts stalled, then shipping in-product guidance at those points with engineering.
Cut navigation errors 25% and task completion time 30% by redesigning the core workflow and information architecture.

Education

GPA 3.98 / 4.00

Carnegie Mellon University

M.S., Software Management

Aug 2025 – Dec 2026 · Mountain View, CA
Machine Learning · Applied AI · Product Management · Business Modeling · Solution Strategy & Marketing
Teaching Assistant, User-Centered Research Methods for Product Innovation (2026)

GPA 3.89 / 4.00

Washington University in St. Louis

B.A., Computer Science & Product Design · Minor in Human-Computer Interaction

Aug 2021 – Dec 2024 · St. Louis, MO
Teaching Assistant, Intro to Human-Centered Design (2023–2024)
VP of Technology, Eta Omega Chi Business Fraternity

Skills & tools

Product strategy & execution

Product strategyRoadmappingMulti-year visionMVP scopingPrioritization (RICE, MoSCoW)OKRsPRDs & technical specsUser storiesPhased rolloutRisk managementAgile/Scrum

AI product

Agentic workflowsLLM feature designRetrieval & RAGEvals & guardrailsModel validationRanking & scoring logicPrompt engineeringHuman-in-the-loop UXAI-assisted discovery & prototyping

Discovery & research

User interviewsContextual inquiryUsability testingJourney & empathy mappingPersona developmentHeuristic evaluationAffinity mappingInformation architectureAccessibilityDesign thinkingCompetitive analysis

Data & experimentation

Experiment designA/B testingFunnel & activation analysisEvent instrumentationKPI & North Star definitionSQL queryingData visualizationMarket sizing (TAM/SAM/SOM)Business cases

Technical & platform

REST APIsDatabase schema designFront-end implementationDesign-to-code workflowsDesign systemsEnterprise rollout & integrationsFull-stack coordination

Go-to-market & communication

GTM & launch planningPositioning & messagingPricing & packagingProduct growthEnterprise customer discoveryExecutive readoutsStakeholder alignment

Tools

FigmaFigma MCPv0Claude CodeJiraConfluenceTrelloMiroAmplitudeGA4Power BIExcelSupabaseFirebaseDockerAWSGitOpenAI APIVapiElevenLabsAdobe Creative Suite

Languages

PythonRHTML / CSSJavaScript (React Native, React, Next.js)MySQLJavaSwiftC++

Let’s talk

See the work Download résumé